Refund policy

Refunds

I do not issue refunds all sales are final. If there is a problem with your order you may contact me at floatingfrogss@gmail.com and I can help you reach a resolution.

Returns and Exchanges

I do not accept returns, all sales are final.

I will accept exchanges on a case by case basis, the item will always be of equal or lesser value. You must request an exchange within 4 days of your package arriving.  You will be responsible for all shipping related fees. Please email me at floatingfrogss@gmail.com if you need to inquire about a possible exchange. I reserve the right to deny any exchange requests as they are a case by case basis. 

Order Cancellations 

I accept cancellations within 5 hours of the order being placed. I will not accept any order cancellations after the 5 hour mark has placed. Please email me with your name and order number and I will look into a cancelation for you.