Have a question, concern, or comment? You can email me at kai@floatingfrogs.com

If your question is about an order please include your order number in the subject line!

FAQ:

My order hasn't arrived yet, where is it?

Unfortunately I don't have any more information than you do. Once I give your package to USPS its out of my hands. However I would be happy to help you in contacting USPS if you believe your package may be lost!

And please remember sticker only orders by default have UNTRACKED shipping. Meaning you will not receive a tracking number and it can sometimes take a few weeks for your package to arrive.

I placed my order but it hasn't shipped yet!

I am a one person team. I do all the parts of running the business myself. I will always display my current processing time at the top in the announcement bar! If your order hasn't shipped yet, please be patient, it will get shipped!